Italy Guarantee and Europe Guarantee: Differences
Europe
- Handling times: on average, return times vary from a minimum of 7 days to a maximum of 30 days.
- User manuals: the paper or electronic documentation is multilingual (English, French, German and Spanish).
- For telephony: it may happen that you receive phones with a non-Italian charger. The device you purchase will in any case be equipped with a suitable adapter.
- Assistance: you can go directly to the manufacturer's assistance centers. If you have problems finding the appropriate assistance center, you can contact BTA SOLUTION SRL
- Duration of the Warranty: except for special cases or special promotions that may vary from product to product, the minimum validity established by law is: 24 months (legal) 12 months (commercial)
Italy
- Handling times: on average, return times vary from a minimum of 1 days to a maximum of 15 days.
- User manuals: the paper or electronic documentation is multilingual and Italian.
- For telephony: you will always receive telephones with Italian plugs.
- Assistance: you can go directly to the manufacturer's assistance centers. If you have problems finding the appropriate assistance center, you can contact BTA SOLUTION SRL
- Duration of the Warranty: except for special cases or special promotions that may vary from product to product, the minimum validity established by law is: 24 months (legal) 12 months (commercial)
What to do in case of a broken item?
In the event that the item delivered by the courier is damaged or broken, we remind you to make a specific reservation on both the paper and digital pod.
It is in fact your obligation to open the package at the time of unloading by the courier.
From the moment of delivery to the courier and then with the unloading at your destination, you take over the rights originally due to the sender, with the consequent burden for you to verify the integrity of the packages and their contents at the time of unloading, in order to make a timely and immediate reservation on the pod.
In order to allow for a transparent and immediate management of the complaint, we invite you to proceed as follows:
- make a specific reservation on the pod when unloading the goods, by making a photographic dossier
- fill out the RMA form that you can ask by email [email protected]
- promptly send, and in any case no later than eight days from delivery, under penalty of forfeiture of management, the RMA form including attachments to the email address: [email protected]
- we will proceed with internal checks and give you RMA authorization establishing whether the item can remain with you or must return to our warehouse at your expense.
- if you have been authorized to ship to our warehouse, only upon arrival of the goods, having verified the absence of anomalies (e.g.)
In the absence of a timely and specific reservation, the customer loses the right to the guarantee, with the consequent impossibility of managing the complaint, due to the operation of delivering an intact product. After 8 days, we invite you to write to us at our useful contacts.
The return will be managed in the shortest possible time but it will be BTA SOLUTIONS SRL who decides whether to repair, replace or issue a credit note that will be issued for an amount equal to the value of the goods referred to the state and time of use at the time of return.
What to do in the event of a non-functioning item?
In the event of a non-functioning product due to the existence of a manufacturing defect, not dependent on tampering or culpable damage by the customer’s actions or in any case by his conduct, we invite you to follow the following instructions.
In no case is direct management of the guarantee by BTA SOLUTIONS SRL possible where assistance centers exist.
Only where there are no service centers or in the event of delivery of a product that is found to be non-compliant, we invite you to send us an email with the RMA form attached within a maximum of eight days from the delivery resulting from the pod, to the address [email protected]
The return will be managed in the shortest time possible but it will be BTA SOLUTIONS SRL who decides whether to repair, replace or issue a credit note that will be issued for an amount equal to the value of the goods referred to the state and time of use at the time of return.
Instructions for completing a return (RMA)
- Download the RMA form. Open the Excel file and fill it in completely, taking care to insert:
- Full Name and/or Company Name
- VAT Number and/or Tax Code
- Address
- Telephone Number
- Email Address
- Date of Request
- Product Delivery Method with the preferred shipping type
- Item Code
- Item Description
- Quantity for Return
- IMEI/Serial Number
- Invoice Number
- Invoice Date
- Delivery Date
- Price on the Invoice
- Clear and Detailed Description of the Defect
- If available and useful for the purpose of faster management of the practice, you will also need:
- Copy of the POD showing the reservation
- Photos of all sides of the external packaging
- Photos of the damaged internal product
- Photos and/or video of the product in operation
- Please Note: Without these precise details, your request will be considered null and void.
- Send the Form
Email the completed form to:
[email protected]
- Wait for the RMA Number
You will receive an email with the product return authorization within 24-48 hours. The email will contain the RMA number, which must be clearly affixed to the return package.
- Ship the Product
Send the item in a sealed package within seven days of receiving the authorization email. Include the following attachments:
- Transport Document
- Copy of the RMA
- Copy of the Purchase Invoice
The shipment must be addressed to the location provided by BTA SOLUTIONS SRL.
- Important: Failure to ship or deliver the product within seven days from authorization will result in a waiver of the warranty and/or return.
- Incorrect Product Returns
The return of a product different from the product indicated in the RMA will result in the refusal of the package, with its return at the customer’s expense by courier.
- BTA SOLUTIONS SRL's Right to Refuse
BTA SOLUTIONS SRL reserves the right to refuse and/or return at the sender’s expense one or more goods for which the customer has obtained an RMA number on the basis of these terms.
- not invoiced by BTA SOLUTIONS SRL
- outside the deadline for requesting the application of the warranty (the invoice date is valid);
- improper use or incorrect use;
- damaged by falls, overvoltages, overcurrents, infiltrations of liquids, or even tampered with or damaged in the points where the warranty seals are affixed;
- already resold to third parties;
- forfeited from the warranty due to the expiry of the legal term.
If a product is found to be functional after testing, a fee of €15 will be charged to cover partial management and defect investigation costs. The product will be returned to the sender, and BTA SOLUTIONS SRL will be released from any liability according to Article 1510 of the Italian Civil Code.
- Right of withdrawal
BTA SOLUTIONS SRL sells only to VAT holders for whom the right of withdrawal does not apply as purchases made by VAT holders who resell are excluded.
